Critical Success Factors for Test Process Improvement
Erik van Veenendaal & Graham Bath
Improve IT Services & T-Systems
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Erik, (www.erikvanveenendaal.nl), is a leading international consultant and trainer, and a recognised expert in the area of software testing and requirement engineering. Erik is the (co-)author of numerous papers and a number of books on software quality and testing, including the best sellers ISTQB Foundations of Software Testing and Test Maturity Model integration (TMMi). He is a regular speaker at both national and international testing conferences and a leading international trainer in the field of software testing.
Graham’s experience in testing spans over 25 years and has covered a wide array of domains and technologies. As a test manager, he has been responsible for the testing of mission-critical systems in spaceflight, telecommunications, and police incident control. Graham has designed tests to the highest levels of rigor within real-time aerospace systems such as the Eurofighter military aircraft.