Critical Success Factors for Test Process Improvement

Erik van Veenendaal & Graham Bath

Improve IT Services & T-Systems

You can identify several factors that could be called critical to the success of a test process improvement program. You have to choose the right improvement approach to achieve a particular goal, you need a solid process for implementing improvement, you need the skills & organisation to implement improvements, and last but not least, you need to consider the process of change and what it means to those involved. Throughout this eBook we’ll a look at those factors we consider critical to success. There will be some familiar factors mentioned, but some new aspects will also be discussed. The critical success factors…....

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About Me!

Erik, (, is a leading international consultant and trainer, and a recognised expert in the area of software testing and requirement engineering. Erik is the (co-)author of numerous papers and a number of books on software quality and testing, including the best sellers ISTQB Foundations of Software Testing and Test Maturity Model integration (TMMi). He is a regular speaker at both national and international testing conferences and a leading international trainer in the field of software testing.

Graham’s experience in testing spans over 25 years and has covered a wide array of domains and technologies. As a test manager, he has been responsible for the testing of mission-critical systems in spaceflight, telecommunications, and police incident control. Graham has designed tests to the highest levels of rigor within real-time aerospace systems such as the Eurofighter military aircraft.

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