Thanks for the reply on this, I definitely agree that the more you know about the software, the better you will be able to target your automation to its needs. I was nervous I didn’t have enough experience in the software before starting a recent automated testing solution, but fortunately things seem to be going well so far!
Here is an article on the best practices to follow that may help. You can read it here
Thanks. This seems like a good set of checkpoints to go through before doing something. It’s in my bookmarks now!