The Story Behind Dunelm’s Shift To A Culture Of Quality Powered By Digital Transformation

Stuart Day & Maneesh Sharma

Dunelm & LambdaTest

Dunelm is a billion-dollar home furnishings retailer in the UK, with over 170 stores across the country and a hugely successfully online operation – offering over 50,000 products across a broad range of categories.

Over the last few years Dunelm has been, and are still on, a large transformational journey which has touched many parts of the business. This had enabled them to maintain being the number one soft furnishings retailer in the UK….but not only that, they are now also a technological leader in the industry with a focus on innovation and continuous improvement. All this with a pandemic thrown into the middle of things as well!

A significant part of this transformation that has been the need to grow a culture of quality that spans across the whole technology landscape and wider business.  Applying quality engineering practices, technique, along with the latest tech and tooling at every opportunity to build quality in throughout the end-to-end delivery.

In this webinar, Dunelm’s Head of Quality – Stuart Day – shares the teams experiences and methodologies on how they transformed (and continue to transform) their digital platforms whilst growing this new culture around quality. Adopting new tech and tooling such as LambdaTest to achieve automation and speed, whilst shifting in all directions to achieve continuous quality and deliver high quality value to their customers.

About Me!

Stuart Day – Head of Quality, Dunelm

Stuart is a software delivery professional with over 23 years of experience as an advocate of delivering high-quality value to customers at speed. He is a Quality Coach, Cert. Agile Coach, Cert. Agile Team Facilitator, Cert. Scrum Master and international speaker. Currently, Stuart is the Head of Quality at Dunelm Soft Furnishings, building a Culture of Quality and enabling continuous quality throughout the organisation’s technology landscape.


Maneesh Sharma – Chief Operating Officer, LambdaTest

Maneesh Sharma is the Chief Operating Officer at LambdaTest, leading the company’s GTM growth and operations. Passionate about technology and software innovation, Maneesh has over 24 years of experience in the industry.

Before LambdaTest, Maneesh was the Country Head and General Manager of GitHub India, making it the world’s fastest-growing developer market for GitHub. Maneesh has held a number of leadership positions at leading technology companies, including Adobe and SAP, and he was also the JAVA Ambassador at Sun Microsystems, where he drove developer engagement across APAC.

An avid reader, in 2005 Maneesh founded India’s first online book library – BookMeABook – to make it easy for people from all walks of life, to keep their passion for reading alive. Maneesh is active in the startup ecosystem as an investor, advisor, and above all, a sounding board for entrepreneurs.

Currently, he also sits on the Training Advisory Board of the All India Management Association(AIMA) as well as NASSCOM 10000 Startups Warehouse Steering Committee, Noida.

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