Enterprise resource planning (ERP) is among the most vibrantly developing software. According to Grand View Research, the global ERP market reached 54.76bn in 2022, and the growth trend is projected to continue until 2030. A steadily growing demand is explainable: an ERP solution is a centralized all-enterprise data hub. ERP systems work as the brain of a company controlling and optimizing critical business activities – procurement, inventory, production, supply chain operations, project management, accounting, delivery, finance, risk management, and compliance. So how to deploy such a system efficiently, and is thorough ERP testing a prerequisite for a successful adoption? We’ll explore the matter.
ERP system: why is testing required?
Though many ERP solutions come as off-the-shelf tools, already tested by vendors, deploying such software will still require quality assurance and testing services on the customer’s side to ensure it is implemented and fine-tuned to bring maximum benefits to a particular business. ERP integrations with a company’s corporate infrastructure and external solutions, as well as further customizations, should also undergo a testing phase before roll-out. Customizing a solution requires writing new code. In its turn, the new code should be tested to ensure the entire system works without malfunctions. In addition, a smooth operation of the ERP solution presupposes seamless data traveling across an entire digital ecosystem of a business. Hence, the systems should be integrated with one another. Therefore, software testing is indispensable for deploying an effective and efficient ERP solution.
ERP testing types
QA efforts for ERP solutions encompass six testing types. Each testing type serves its own purpose, and combined, they can ensure the ultimate quality of your enterprise resource planning solution.
Data quality verification
Quality system data is paramount for an ERP solution. That is why QA specialists review and check the available data for completeness, accuracy, timeliness, and reliability. They also ensure the data is distributed across databases properly. Data testing engineers can detect duplicates, incomplete entries, and errors caused by the human factor and manual data entry. After the quality checks, you can fix the identified issues and move the data to a new system.
Functional testing
This testing type helps the team assess if all the functions specified in the project requirements work properly. First, testers analyze the requirements and study the business logic of the ERP solution to implement. Then testers carefully assess the features against their specific requirements to ensure they produce the expected results for the user. Doing so, QA specialists detect bugs of varying severity. Then the QA team submits test results to the developers to debug the system.
Regression testing
To ensure that the new functionality doesn’t affect the existing set of features negatively, QA specialists run regression testing. This type of testing is performed when a new feature appears to verify that the system functions accurately. Due to its tedious nature, regression testing is the top candidate for test automation.
Integration testing
An enterprise resource planning solution should facilitate business operations and improve transparency. Hence, it should be integrated with several internal and external digital systems. Typically, an ERP solution is integrated with a CRM tool, accounting software, electronic data interchange (EDI), BI solutions, and communication tools. As for the integration with third-party solutions, it greatly depends on the company’s industry. The most common external solutions to integrate include social media, shipping providers’ software, banking tools, and ecommerce platforms. The data from internal modules and external solutions should travel smoothly across the entire ERP system.
Before going live with the ERP, you should check if the data moves across the touch points without bottlenecks. To test ERP integrations, you can use typical scenarios system users follow in their daily work. This way, you can detect integration bugs your company can come across in real life and prevent potential negative effects timely.
Performance testing
This type of testing helps the team check if the system speed, responsiveness, stability, and scalability remain satisfactory under varying conditions. As a rule, testers assess the system behavior under extreme and regular loads. For example, they perform the following:
- Run stress testing to find the maximal number of simultaneous users to find the system’s upper limits.
- Perform load testing to assess the system performance when the expected number of users use the software at the same time to check the system’s work in regular conditions. For example, if some three-thirds of marketing and sales departments work in the ERP simultaneously.
Performance testing is usually an automated effort required before go-live and system upgrades.
Cross-browser compatibility testing
Cloud ERP platforms have gained prominence recently. In 2022, the cloud ERP market size reached nearly $65 billion, according to MarketsandMarkets. The market size is projected to double in 2027. Cloud ERPs are usually provided as software-as-as-service (SaaS). This specificity extends solutions’ availability, as users can connect to cloud ERPs from any location with internet access and a preferred browser. In this case, QA experts should perform cross-browser compatibility testing to ensure that ERP works without delays or interruptions in any popular browser.
However, testing the compatibility manually is time-consuming and error-prone. Test automation can help you reduce testing time and prevent human errors.
Security testing
ERP systems are a treasure chest of valuable business-critical information, and their security should be bulletproof. The critical security points for ERP software include:
- System access. As a rule, ERP systems follow two-layer security measures – role-based access and multi-factor authentication via a mobile (possession type). These measures ensure that the user connecting to an ERP is the one who actually has access.
- Security patches implementation. Though ERP vendors develop and spread security patches among their customers, users often miss notifications and stay unprotected. This negligence can be troublesome. According to a 2021 report by SAP and Onapsis, over 300 automated SAP exploitations could be prevented with the developed patches.
- Vulnerability scanning. Cybersecurity experts explore the system to find weak spots that can leak critical data. The specialists deliver recommendations on how to seal the identified loopholes
- Penetration testing. Penetration testing is a mock attack on your digital environment. Information security experts employ methods and techniques malignant actors use to get into your system and exploit its vulnerabilities. After the mock attack, experts deliver a test report with improvement recommendations. Following them, you can fortify the security measures and prevent hacking attacks.
Summing up
Full-scale ERP testing is a prerequisite for a successful system deployment – an off-the-shelf or a custom – whatever solution you choose. QA and testing are necessary to ensure that the new system works seamlessly, efficiently, and smoothly with all your business processes and is tuned to suit your requirements. Companies willing to successfully implement ERP into their business need a strong in-house testing team or dedicated external QA specialists from a software development partner that implements an ERP system. You can also seek professional assistance from specialized companies that provide QA and testing services for any software, including ERP.
