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The Confidence Game – What is the Mission of Testing

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It is extremely important that testers understand and adhere to their mission, so why wouldn’t the mission of testing be confidence? Shouldn’t we want to have confidence in our products? Isn’t it a good thing to have confidence in our testing? In this talk, Keith outlines the dangers of making confidence the mission of testing and why we should be skeptical of claims to the contrary. Drawing from personal experience with senior IT and business management and examples from marketing materials, Keith will discuss bias, goal displacement, and why testers should be comfortable in state of uncertainty.

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Keith Klain (Doran Jones, USA)

With over 20 years of multinational experience in enterprise-wide testing programs, Keith has built global test teams for financial services and IT consulting firms in the US, UK, and Asia Pacific. Keith designed the Per Scholas STEP program, and has been instrumental in its growth and continued expansion. He is Executive Vice President of the Association for Software Testing and was the recipient of the 2013 Software Test Professionals Luminary award.  Twitter: @KeithKlain Blog: www.qualityremarks.com

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