Observing and Reasoning About Errors
Why Software Gets In Trouble? Why not just say “people make mistakes”? Why not? Because there are reasons people make mistakes, and make them repeatedly, and fail to discover and correct them. That’s what ‘Observing & Reasoning Errors’ is about.
In this eBook, Jerry describes the way in which errors occur, the correct way of thinking about errors, how companies and processes get into a state where errors are more likely to occur (increased pressure, high levels of stress, poor estimation, lack of control, etc), and the effects of breakdowns.