Fiona Charles is an independent consultant, workshop designer/facilitator, and international keynote speaker. She specialises in the human side of software development and projects: teaching organizations to manage their software quality risk, and IT practitioners project skills “beyond process”—hands-on practical skills essential to thrive and excel on any kind of software project. She consults with clients on software quality, testing, and test management, works as an Agile testing coach, and acts occasionally as a program-level test manager on difficult projects. She has recorded several webinars, and published many articles in test-related publications. 

Contact Fiona via her website www.quality-intelligence.com, and follow her on twitter @FionaCCharles.