Let’s Talk Quality – what does “Quality” mean for your customer?

Gitte Ottosen


We talk a lot about quality in Agile, both as test professionals and as members of an agile team. Things like “quality is the teams responsibility” or the term built-in quality is are flying through the air on a daily basis. But when you think about it; do you think you all mean the same when you say quality? The team, higher level management, the customer, the end user? Let’s have a look at some of the different perspectives of quality, and how we can use this in our daily work to strive for fulfilling the very first principle of…....

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About Me!

Gitte Ottosen is a test manager and agile/quality coach with a strong focus on a value driven approach to software development. She has more than 25 years of experience in IT, primarily within test, test management and process improvement, in both traditional and agile contexts. The last fifteen years she has primarily worked within an agile context, focusing on supporting a quality mindset across teams and organisations, and improving the processes for some of the largest international companies in Denmark.

As a self-confessed test and agile evangelist who preaches the need for a strong quality and value driven focus, Gitte is a strong advocate for a context-driven approach, a role requiring profound professional insight, passion, and persistence—qualities that Gitte holds in abundance. Gitte is a dedicated trainer within the areas of agile and test, and is a regular speaker at international conferences. She holds several certificates within testing as well as agile: SAFe(r) Program Consultant, ISTQB Expert Level Test Management – Full, Certified agile tester (CAT),
Certified Agile Business Analyst (CABA), TMap Test Engineer, Tmap Test Manager and Certified SCRUM Master.

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