I Think We Have an Issue – Delivering Unwelcome Messages
As testers, project managers, or consultants, we are paid to tell the truth as we see it. But what to us is evident fact about our projects can be unwelcome news to the powerful people who need to hear the message. Delivering bad news well to customers and senior managers takes courage and skill, as does dealing with many of the recipient’s reactions. For most people, the ability to do these things at all -let alone well- does not come easily.
- Practical strategies and tips for delivering significant messages successfully
- Navigate communication with customers and senior managers