I Think We Have an Issue – Delivering Unwelcome Messages
Fiona Charles
Quality Intelligence
As testers, project managers, or consultants, we are paid to tell the truth as we see it. But what to us is evident fact about our projects can be unwelcome news to the powerful people who need to hear the message. Delivering bad news well to customers and senior managers takes courage and skill, as does dealing with many of the recipient’s reactions. For most people, the ability to do these things at all -let alone well- does not come easily.
Key Takeaways:
- Practical strategies and tips for delivering significant messages successfully
- Navigate communication with customers and senior managers
About Me!
Fiona Charles teaches IT practitioners project skills “beyond process”-hands-on practical skills essential to thrive and excel on any kind of software project. An expert test consultant and manager, she has been in the thick of the action through 30+ years of challenging projects across the business spectrum on both sides of the Atlantic. Throughout her career, Fiona has advocated, designed, implemented and taught pragmatic and humane practices to deliver software worth having. Fiona’s articles and blog posts appear frequently, and she conducts experiential workshops at international conferences, and in-house for clients. In 2011, Fiona conducted an experiential tutorial on “Delivering Difficult Messages” at the EuroSTAR conference. Contact Fiona via her website, www.quality-intelligence.com, and follow her on twitter @FionaCCharles.