Psychology in the Pursuit of Quality

One project is a great success and another is a complete disaster. Even though both use the same process, the same test method and the same toolset, how come? The difference is found in: psychology! In this video Rik gives some examples of how you can use knowledge of psychology in improving the results of your testing and your IT-project, based on his presentation on FEAR (Fantasy Experienced As Reality) at EuroSTAR 2011. Biography Rik Marselis is regarded as one of Sogeti’s most senior test consultants. As a test strategist Rik has played an important role in organizing testing and…....

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