Here Kristoffer tells you how he started working with a team of fantastic developers and how they took a product with a disillusioned user base, a code base in desperate need of maintenance and re-factoring, and how they turned the ship around. What happens when you start engaging with the users and actively reward them for their feedback, opinions, and yes even bugs posted? How can perform a massive refactoring of a code base without introducing regression bugs? What are the effects of stating publicly that bugs are always priority one and that they should be fixed immediately? What happens…....