The popularity of ecommerce sites is at its peak- online shoppers today are now over 2.14 billion. When a customer visits your online store, you don’t want them to go without purchasing something. That’s the reason why creating good test cases is vital.
Why should you test E-commerce sites?
There are several reasons why you should test e-commerce sites:
- High competition in the e-commerce industry
- By 2040, ecommerce sites will contribute to up to 95% of all purchases
- A negative online shopping experience makes people 62% less likely to purchase from you again.
So, no matter what platform you’re on, whether mobile devices or web pages, you need to address the pain points that come with e-commerce sites, such as a poor user experience, cart abandonment, and an inconsistent checkout process.
Now, let’s examine the six crucial test cases for e-commerce sites:
1. General test cases
When you create an e-commerce website, attention should be paid to minor details, such as the interaction quality of the homepage, if the navigation is smooth in product categories, if the product picture enlarges on clicks, etc.
Here are other tests that need to be done:
- Whether the site links are redirected to the correct category and product pages.
- Whether all category pages have a relevant product listed for that particular category.
- Whether the product, price, category name, product description, and company logo have clear visibility.
- Whether the total count of the number of products listed on the category pages is right.
2. Homepage test cases
Your homepage serves as the profile space of your e-commerce website. Therefore, at this stage, testing is a vital component.
Here are some of the things your Quality Assurance team needs to focus on the homepage:
- Is the page going to auto-scroll? What interval will images be refreshed?
- When customers hover it, will it scroll to the next one?
- When clicked, will it take the customer to the right page or product deal?
- Is the loading speed fast enough?
- Will the content be viewed effortlessly?
- Does your homepage show the same way in various browsers or screen resolutions?
3. Checkout flow test case
Your shopping cart is a vital aspect of your e-commerce site. Therefore, thorough checkout flow testing needs to be done.
This allows customers to choose quickly, place many items in the shopping cart and buy them. Here, you need to test:
- Whether the items or the total amount is shown in the shopping cart.
- Will the options word to add items to the cart and continue with the shopping?
- Calculate and show the taxes based on the location.
- Is the option to add more items to the cart working with the right total reflection?
- Is the option to remove items from the cart working?
4. Search test cases
The search feature is one of the most commonly used options in an e-commerce store.
A comprehensive and highly intuitive category design makes it hard for customers to find the products they’re looking for. Thus, it’s essential to use search features to make it easier for customers to discover products quickly without the hassle.
5. Payments test cases
Most customers leave a store if they fail to make a payment. Thus, this is another part that you should test rigorously. Here are a couple of cases to ensure a smooth transaction.
- Check if the payment options are working well.
- See if customers can do guest checkouts.
- Check if you have any returning customers. What causes them to sign in?
- Do security tests for the storage of the credit card information of users.
- Check if customers get a message after getting the payment
- See if the return page shows the payment once completed.
6. Site performance across devices
Most people accessing your site are using a wide range of devices. According to data by Statcounter, 52.03% of the world’s population access the internet via mobile.
So, at the most basic level, you need responsive sites to adapt your site to various devices and screen sizes quickly.
Over to You
In an e-commerce site, regular, relevant, and quick testing is vital because the e-commerce industry is soaring, and there’s no looking back. Creating a simple, smooth flow in your e-commerce store is what your customers want. So, make sure that you give them that.
Creating a habit of testing will play a key role in your company’s success, and ensuring a smooth experience is critical for customer retention.
Hopefully, you can perform the different types of tests on your sites as you’re already aware of the benefits and practicalities of running these tests. Good luck!
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