Fran O’Hara is Director and Principal Consultant of Inspire Quality Services (formerly Insight Consulting) with over 25 years experience in software development and quality improvement. He previously worked with Sogeti who acquired Insight Test Services which Fran co-founded in 2003 to provide test consulting, training and managed test services. He specialises in pragmatic approaches to process improvement, agile and associated practices. Fran is a regular speaker at process improvement and testing conferences. He is an ISEB/ISTQB tutor at advanced level, a trained SEI CMM lead assessor, a certified ScrumMaster and TickIT auditor, a fellow of the Irish Computer Society, a director of the TMMi Foundation, and co-founder of the Irish SIG in Software Testing – SoftTest.